Fedex Case - Free Essay Example

Sample details Pages: 5 Words: 1360 Downloads: 9 Date added: 2017/09/15 Category Advertising Essay Did you like this example? Describe FedEx’s corporate philosophy and explain how FedEx’s systems fit in the context of its corporate philosophy. FedEx’s corporate philosophy People-Service-Profit (P-S-P) philosophy: relied heavily on management’s ability to create an environment that encouraged and allowed people to choose to deliver superior service. i. Believed customer satisfaction begins with employee satisfaction. James Barksdale aware that keeping the promise to customers required employees to work harder = â€Å"People first† philosophy ii. Attention to quality service emerged early in FedEx’s history:- 1. 1975: â€Å"Federal Express. Twice as Good as the Best in the Business. † 2. 1970s: service was measured by percentage of overnight deliveries that were made on time 3. 1980s: FedEx managers concluded that high service percentages would not sufficient in the future To strike the best movement toward 100% customer satisfaction. (as Frederick Smith mentioned – â€Å"The first time you tolerate anything other than a movement toward 100% customer satisfaction, you’re on the road to mediocrity. i. It attains this philosophy from both focus and broad views. It is broad in that it covers all the areas from Leadership, Information Technology, Human Resource Utilization, Quality Assurance of Products and Services, Quality Results and finally, Customer Satisfaction. It is focus in a sense that it excels in all these areas. FedEx was the first company to win in the service category in 1990, since th e award was established in 1988 – Malcolm Baldrige National Quality Award (MBNQA), with 160,000 requests altogether. i. FedEx only recognized the highest rating of â€Å"completely satisfied† as an acceptable level of customer satisfaction in its Customer satisfaction surveys, aligned its measurement improvement towards its goal of 100% complete customer satisfaction. FedEx Quality =Productivity philosophy Recognized the correlation between doing things right the first time and productivity: good relationship between customers and suppliers The ways FedEx’s systems fit in the context of its corporate philosophy In 1980s it adopted quality-improvement process (QIP) to support P-S-P i. Recognized the correlation between doing things right the first time and productivity (quality = productivity) ii. Defined quality service not in statistical terms, but as performance to the standards of the customer: 100% satisfaction ? FedEx implemented â€Å"quality-improvemen t programs† in 1990 even at tough economic times – with oil prices had more than doubled between August and December 1990. Don’t waste time! Our writers will create an original "Fedex Case" essay for you Create order This could reflect the persistence in aligning the corporate philosophy of the management. As support to its â€Å"quality-improvement† philosophy, by mid-1987, FedEx selected consulting firm – Organizational Dynamics Incorporated (ODI) at times when FedEx struggling with problems internally (rapid growth in overnight service) to initiate a companywide education program on quality, focused more on the thought processes in quality improvement. i. Led workshops for senior vice-presidents and managing directors ii. Trained managers to facilitate workshops for employees As support to its â€Å"quality-improvement† philosophy, it implemented framework of ideas in the modules above, it set up â€Å"quality action teams† (QAT) – to help employees to change the way they did their job i. FADE framework: Focus - Analyze - Develop - Execute ii. Extensive training given to QAT members iii. Focused on small, incremental changes Outcomes: i. Creative solutions t hrough employee involvement and careful analysis. E. g. devised mnemonic devices to help new employees remember the abbreviations for destination cities, saved estimated US$3 million in training costs ii. Cultivate a culture of continuous improvement – constantly changing the system to improve the service to customers As support to its â€Å"quality-improvement† philosophy, in late 1980s it set up â€Å"service quality indicators† (SQI), to give customer satisfaction measurement with weight and points assigned to every package with refer to list of all things that could go wrong with an overnight delivery. The number was then combined from each customer complaint, for tracking, comparing and communicating to every employee in daily basis. As support to its â€Å"quality-improvement† philosophy, Customer satisfaction surveys on both general and segmented studies were conducted. Quarterly, customer satisfaction study was conducted by phone across FedEx’s four main market segments with a five-point satisfaction scale. It also utilized targeted customer satisfaction studies to gather more feedback from customers. As support to its â€Å"quality-improv ement† philosophy, it carried out Customer / Supplier Alignment (CSA) process for internal service. i. One party listed and ranked the ten most important services that party provided to his or her internal customer ii. That same party listed how well he or she supplied the customer’s needs, thereby rating his or her own performance iii. The other party went through the same process ? CSA also uses between employees and managers As support to its â€Å"people first† philosophy, set up ‘guaranteed fair treatment procedure’. A three-step process that gives employees access to upper management within 21 working days. As support to its â€Å"people first† and â€Å"quality-improvement† philosophy, Survey Feedback Action was used to solicit employee feedback. i. Total involvement of everyone makes people committed ii. Measurement of quality on leadership iii. Continuous improvement which look for ways to correct or prevent problems As support to its â€Å"people first† and â€Å"P-S-P† philosophies, Leadership Evaluation Awareness Process (LEAP) was set up to evaluate, consider and guide potential managers about the challenges connected with leading people. Innovative and Risk Taking culture: As support to its â€Å"quality-improvement† philosophy, FedEx fostered a culture that stimulated innovation and created a workplace to encourage the motivated people to innovate and dare to take risk. And to align with its â€Å"people first† philosophy, FedEx had a no-layoff policy, which secured employee’s jobs and enabled its employee to take risk. 1. How has FedEx used information technology to provide 100% customer service? COSMOS (Customer, Operations, Service, Master On-line System) Every package that entered the FedEx system was tracked by a central computer system, with worldwide network transmitting customer information to and receiving it in a central database. The system was continuously updated with new information about package movements, customer pickups, invoices, and deliveries. Supertracker The overnight package was tagged with a10-digit bar code, as a protocol to transmit information from courier’s hand-held computer to COSMOS. Digitally assisted dispatch system Each courier van was equipped with the dispatch system with interactive screens in their vans. The system communicated to approximately 30,000 couriers through the network. Powership FedEx provided a computerized shipping management system (Powership) to allow customer to print air bills for programmed addresses, download transactions to FedEx, manage accounts receivable, and track packages through COSMOS. Central to the P-S-P philosophy and FedEx’s success:- ? COSMOS: allowed customer-service representatives to handle customer enquiries with confidence ? Dispatch system: ensured a quick response to delivery and pick-up requests ? Powership: give customer accurate and timely information free of charge ? Supertracker: made itself indispensable to overnight vendor with such a complete distribution solution Other areas that FedEx probably utilize information technology One of the examination categories / items was â€Å"Information and Analysis† for getting the MBNQA award in 1990, which required â€Å"Scope and management of quality data and information† and â€Å"Analysis of quality data and information†. These two areas are obviously achieved by integrating Information Technology to enable its business running. Through continuous improvement – enhancing the systems so that customer requests could be handled in a shorter cycle. e. g. rom processing 10% yesterday and 90% the day before mails to schedule 100% of today’s mail to be processed today. Customer complaints were logged since early 1980s and the information was used in internal evaluations of systems. To keep the list of things that could go wrong with points and weights, and to record the points and weight of every complaint for â€Å"service quality indicators† (SQI) implementatio n. The system then combined the figures from each customer complaint for tracking, comparing with projections and communicating to every employee in daily basis. The results of all the customer satisfaction surveys were complied to identify trends, allow for customer segmentation to a meaning level, and to provide a detailed measure of service attributes. Employee support systems to record the complaints from employees with built-in work flow and schedule for management reviews A system was created to record the employee survey questions and feedback actions, for continuous improvement. It charged work groups with examining management’s effectiveness, which relates to the bonus managers can get.

Antigone Vs. Jocasta Essay example - 830 Words

Women of any society always have had a different role to play than that of men. Psychologically, a woman is to find a mate in order to bring healthy offspring into the world. Conservative thinking tells women to cook, clean, take care of the family, and to perform other miscellaneous domestic chores. Yet, Sophocles also defines the place of a woman in his tragedies: Oedipus the King and Antigone. Women were respected as very powerful and dignified individuals, but at the same time were forbidden to meddle with the affairs of men as they, figuratively, were to stand behind men at all times. The mother and daughter combination of Jocasta, the typical Greek aristocrat, and Antigone, a strong-willed woman who defies her sex role, opposing†¦show more content†¦/ ...take this hand of mine to bury the dead? (Roche 192-193). Antigones political beliefs differ radically from both Jocastas and the states in terms of the attitude a woman should have. Antigone draws interest to the distinction between human law and divine law, as she shows serious doubt towards Creons authority. When asked by Creon if she has chosen to flagrantly disobey his law, she replies, Naturally! Since Zeus never promulgated such a law / Nor will you find that Justice / Mistress of the world below, / publishes such laws to mankind (Roche 210). After pointing out that his edicts will never be able to supersede the will of the gods, she throws Creons edict against Polyneices burial in a discreditable and ludicrous perspective. The thinking patterns of the mother and daughter also contrast each other as each woman has different ideologies and doctrines in which she believes. Antigone is a woman of fate and preordained destiny, while Jocasta is most definitely not. Jocasta has no faith in a mans ability to tell and map out the future as she believes there is no art of seership known to man (Roche 40). Jocasta bases her rationale on the simple dogma that if the god insists on tracking down the truth, / why then, let the god himself get on the track (Roche 40). Her implicitly factual andShow MoreRelatedContrast Between Oedipus the King and Antigone by Sophocles744 Words   |  3 PagesContrast between Oedipus the King and Antigone Sophocles, a famous and renowned Greek dramatist, is the playwright to both the play Oedipus the King and Antigone. Along with Antigone and Oedipus Sophocles had also wrote Electra and Fete. Sophocles wrote many Greek tragedies which are plays in which the main character in the play suffers a tragedy due to some flaw of theirs. An example would be how Oedipus (thinking he is defying a prophecy) murders his father and weds his mother. His flaw was himRead MoreAnalysis Of Oedipus The King And Antigone1170 Words   |  5 Pagesworld. In civilizations such as Athens, women were looked down upon and this battle to leave behind tradition proved to be almost if not fatal. Sophocles Oedipus the King and Antigone exemplify three distinct female Athenian characters who approach this battle with different fronts. Through analysis of Ismene, Antigone and Jocasta’s distinct characters, the reader better understands how Sophocles uses a feminine voice to break away from the tradition di scerned in Athenian life to advocate for theRead MoreAn Analysis of Fate vs. Free Will in the Theban Plays1392 Words   |  6 PagesAn Analysis of Fate vs. Free Will in the Theban Plays When Teiresias asks in Antigone (line 1051), What prize outweighs the priceless worth of prudence? he strikes (as usual) to the heart of the matter in Sophocles Theban Plays. Sophocles dramatizes the struggle between fate and free will, in one sense, but in another sense the drama might be better understood as the struggle between the will of the goods (which it is prudent to follow, according to Teiresias) and mans will (which is oftenRead MoreThe Difference Between Good And Evil?978 Words   |  4 PagesGrant Nguyen Avon (Sub. or semester: Mr. Sheriadan) English CP10 Final Draft 16 Oct. 2014 O vs. C What is the difference between good and evil? How can one person’s life be more tragic than another? What is a tragedy? â€Å"A tragedy is a dramatic composition, often in verse, dealing with a serious or somber theme, typically that of a great person destined through a flaw of character or conflict with some overpowering force, as fate or society, to downfall or destruction† (Dictionary.com). The playRead MoreOedipus Fate And Fate Essay777 Words   |  4 Pagesdiscusses fate vs free will in his plays. In the play Oedipus Rex there was a prophecy that Oedipus was destined to kill his father and marry his mother, he attempts to escape his destiny by running away to Thebes where he meets his fate. In the play Antigone, that main character Antigone decides to go against Creon’s (her uncle who has inherited the throne) decree and bury the brother, Polynices, knowing the consequences would lead to her death. In Sophocles’ plays Oedipus Rex and Antigone, the themeRead MoreReview Of Oedipus Rex 1342 Words   |  6 Pagessuffering and destruction to Thebes. Compare and contrast how Jocasta and Oedipus react to the news brought by the Messenger. - When the messenger from Corinth tells Oedipus that his father, Polybus, is dead, Oedipus reacts with rejoice and caution. Since his father died of old age, Oedipus assumed that the prophecy was false. However, he was afraid of moving to Corinth because he didn’t want to risk sleeping with his mother. Jocasta, on the other hand, was worried that Oedipus would find out theRead MoreSophocles Antigone By Sophocles1892 Words   |  8 PagesAntigone †¢ Title: Antigone by Sophocles †¢ Genre: Play; Tragic drama †¢ Historical context: Written circa, 442 B.C.E. in Athens Greece. Performed circa, 441 B.C.A. Its literary period was classical. While Antigone was the first written of Sophocles’ three Theban plays, it was the last of the trilogy. It was performed during a time of national unrest. Sophocles was appointed to serve as a general in a military crusade against Samos. The significance of the historical events during that timeRead MoreSins Of The Fathers : Man s Hubris Vs. Fate s Intervention2466 Words   |  10 Pages Sins of the Fathers: Man’s hubris vs. Fate’s intervention in the Theban plays. The sins of the fathers in the Theban plays written by Sophocles, illustrates the conflicts between man’s actions against the power of unwritten law, the willingness to ignore the truth, the misused limits of free will, and the false notion of beating the ways of fate. The fathers, chronologically Lauis, Oedipus, and Creon all exemplify people who acted in ways to avoid the predestined fates set up on them

Personal Narrative Essay - Original Writing - 949 Words

Personal Narrative I am at room in a very spacious hotel with beautiful ambience and a relaxed atmosphere, far away from the hustles and bustles of this world. And as i could visualize an endless wilderness and say; â€Å"it’s in middle of nowhere†, so is this locational description of this hotel. What I now know though, is that it’s at the periphery of our Narok County, deep at the Maasai Mara, Kenya. The hotel usually visited by the high and mighty of this world: Hollywood movie producers, renowned basket ballers and was actually visited by Barack Obama, when he was the United States Senator, Illinois. I am not here because I fall within the under mentioned categories but because I am looking for business for our women’s organization whose specialty is Maasai beadwork activities. The manager in charge of the hotel is a long-time family friend and a local Maasai man who happens to have an interest with the work we do. He called us a few days ago saying that close to 50 tourist, two of whom are renowned Jewelry artists will be visiting and they wanted to buy very neat Maasai jewelry in large quantity. Being a very supportive friend, he thought our group could be ideal for the offer and wanted me to meet the artists. Well, who cannot get excited by such news? It’s why I am here two hours earlier before my appointment. My meeting this day will enable a presentation of our work and further discussions on the type of designs the artist are interested in. In such great hotel, youShow MoreRelatedPersonal Narrative Essay - Original Writing951 Words   |  4 PagesPersonal Narrative The most influential event in my life was moving from Herriman to Draper. The move was accompanied with much sadness and frustration, but I have come to realize that the positive effects far outweigh the negative ones. The biggest result of the move ended up being the ward family we moved into. Other things I was able to do after the move were making friends and discovering many things that I could be passionate about. I am LDS and I have been my entire life. Where we lived outRead MorePersonal Narrative Essay - Original Writing1716 Words   |  7 PagesPersonal Narrative We all like to pretend that we have control over our lives. Being in control makes us feel powerful, like we are ready for anything. With everything that goes on in the world we never can truly be in full control of our lives, but the moments that we felt we were in control are looked back as good times in our lives. Of course, it’s the moments where we lose control that stick with us the most. The day I found out I would lose my dad for a year started a little differently thanRead MorePersonal Narrative Essay - Original Writing1716 Words   |  7 PagesPersonal Narrative We all like to pretend that we have control over our lives. Being in control makes us feel powerful, like we are ready for anything. With everything that goes on in the world we never can truly be in full control of our lives, but the moments that we felt we were in control are looked back as good times in our lives. Of course, it’s the moments where we lose control that stick with us the most. The day I found out I would lose my dad for a year started a little differentlyRead MoreHow I Am A Writer Essay1112 Words   |  5 PagesReflective As a writer, I would consider myself to be a very strong writer. When it comes to writing or having different writing assignments, I have to write everything down on a piece of paper to get my thoughts out and just let my pen flow. I tend to write essays only when I am assigned, but for the most part, I write everyday. I personally like to write about me in particular but mainly I enjoy writing about overcoming different obstacles people face in life or about the future. As a writer, youRead MoreNarrative Writing : High School917 Words   |  4 Pagesrequired a freshman writing class, I was irritated and dreaded the experience so much that I delayed taking the course to second semester. Very confident in my writing ability as my high school featured a grueling English department and having received high grades on my history and sociology essays in first semester classes, I presumed that I wouldn’t learn anything in FWS. Though I struggled with the drafting process, as my preferred method of essay writing involved writing the entire piece to perfectionRead MoreMy First Time Making A Career Goal1516 Words   |  7 Pagesmethods of writing and writing in different purposes. I also learned different things just by having online discussions and most importantly, I learned how to improve my writing skills and how this course changed my perception of English and apply it in the future. I have gained so much knowledge about writing in this class and it made a great impact on my skills. These lessons I have learned in this class has been very beneficial and I will carry these lessons in the future. The first essay we did inRead MoreCree Poetic Discourse By Neal Mcleod1640 Words   |  7 PagesThe Power of Evolution In the essay â€Å"Cree Poetic Discourse†, the author Neal McLeod addresses an intellectual problem that the western academic writing approach harms the indigenous Cree narratives. According to McLeod, the Cree narrative process, which involves poetic thinking, embraces new possibilities and keeps changing (9). This evolution process not only depends on various occasions of speaking but also depends on different storytellers and audiences who absorb stories, thus allowing Cree poeticRead MoreNananna1497 Words   |  6 PagesRiding The Pine: Tim Bowling’s personal reflection of professional hockey in â€Å"Na Na Na Na, Hey Hey Hey Goodbye† In â€Å"Na Na Na Na, Hey Hey Hey Goodbye,† Tim Bowling, an author, poet, and a fishing boat deckhand (Stewart et al 237), articulates how professional hockey has evolved over his lifetime. He laments how a game he was enamoured with no longer captures his complete attention and is not as relevant in his life as it once was. However, Bowling admits he still has a sheepish curiosity for the latestRead MoreVisual Exploration Of Video Games1260 Words   |  6 Pagesdeveloped my existing skills and brought me out of my comfort zone of traditional essay writing. The review process was another major way that I was able to develop as a multimodal communicator. While I still have room to improve in the creativity and visual components of my work, this course has given me much needed exposure to these aspects of communication while also further developing my strengths in analytic writing and reading. The review process was a critical part of my development as a multimodalRead More`` 13, 1977, 21 By Jonathan Lethem1359 Words   |  6 Pages The essay I am analyzing is entitled simply as â€Å"13, 1977, 21† by Jonathan Lethem. It’s personal narrative that is a retelling of the author’s childhood and it starts with Lethem confessing that he saw the original Star Wars movie twenty-one times in one summer when he was thirteen years old. Despite what some readers may think, this essay is not about any kind of obsession he may have with Star Wars. He tells more about the aspects of his childhood that related to the detail of his almost religious

The Concert Hall At Depaul University Essay - 1328 Words

The Concert Hall at DePaul University is an old church were concert and plays are held. I expected the concert hall to be larger when people spoke of it. I wasn’t expecting it to be held in a church hall. The Concert hall had about five to six rows on each side. The seats had an old antique feel to them as far as having a red type of carpet fabric on them. The lighting of the hall was dim and the light fixtures seemed had been updated with very nice fixtures. The audience that had attended the opera was a mixed crowd of ages and I would assume that most were in their upper thirties. Not a lot of young college student attended; maybe around five to ten were there to support their friends that were in the opera. The older audience were dressed business casual where as to the younger audience were just very causal/ street wear type of attire. Some audience member’s demeanors seem to be very neutral and others seem to be excited for the opera to start. The performers that were in the orchestra were dressed in black tie or semi-formal wear. The cast members were dressed like 1930’s or 1940’s in New York City costumes. The cast members seem to have excited demeanor and ready to perform. The Music in Act I toward the end of the act when Mae jones and her boyfriend Dick starts to sing â€Å"Moon- Faced, Starry-Eyed† the style of the piece appeared to be jazz. I thought this piece of music was jazz because of the rhythm having a beat that you could clap your hands to and had allegroShow MoreRelatedProject Mgmt296381 Words   |  1186 PagesApproach with Spreadsheets, Fourth Edition Stevenson and Ozgur, Introduction to Management Science with Spreadsheets, First Edition Project Management The Managerial Process Fifth Edition Erik W. Larson Oregon State University Clifford F. Gray Oregon State University PROJECT MANAGEMENT: THE MANAGERIAL PROCESS Published by McGraw-Hill/Irwin, a business unit of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY, 10020. Copyright  © 2011 by The McGraw-Hill Companies

The present free essay sample

How has photography influenced your life? If photography didnt exist, how would the world be different? What place does photography have in society and in our lives? Photography has influenced my life by ultimately making it more vivid. Seeing candid photos IVe taken allow me to travel back to that moment and see things exactly as they were. Creative photography can have an effect on my mood and inspire me. Its nice to look at photographs even if they dont have any personal significance. If photography didnt exist, that would trickle down and effect many things such as magazines. Even if magazines were still around they might be filled with paintings in place of glossy photographs. I think there would be a surge in realist painters. Though paintings are nice, they would take a longer time to complete and may not be s accurately detailed as a real photo. We will write a custom essay sample on The present or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page . Imagine that you are living in the mid-1800s and a photographer comes to your town for the first time.

Report on Mental Health Nursing Samples †MyAssignmenthelp.com

Question: Discuss about the Report on Mental Health Nursing. Answer: The Mental Health Services is a report that was published on the Australian website to provide a glimpse of the annual report of the main statistics as well as related information regarding mental health services. The report incorporates updates made to the Australian platform over the duration of one year to November 2014. According to the report, the common mental disorders or illnesses are drug or substance abuse, anxiety and depression while those less common are bipolar and schizoaffective disorders as well as schizophrenia. Statistically, the report shows that about 46% of Australians from teenagers to the elderly experienced some kind of mental illness at some point in their life time, and about 20% experienced a common mental illness in the previous one year, that is 2006. Of such, anxiety disorders were very common affecting over 14% of the Australian population, followed by affective disorder with 6.2 % and lastly were substance use disorder with about 5.0%. Also, the repor t shows that the occurrence of these disorders was common in females compared to their male counterparts in all ages. Regarding more serious mental illnesses like psychotic disorders, a survey done in 2010 showed that 0.45% of the people living with this condition sought treatment annually from mental health services in the public sector. The impact of mental illness from the report indicates that up to 3% of Australians have serious mental disorders while 4 to 6% have moderate disorders and further 10 to 12% have mild disorders. Ideally, in 2011, the author states that mental illness was the primary cause of over 750 deaths. Statistics show that mental plus behavioural disorders are the primary drivers of disability and according to the report, it was estimated that mental behaviour and disorders were responsible for the 12% of the burden of diseases in Canada in 2003. The report also shows that the state and territory government provides health care services to people with mental illnesses by providing more facilities and healthcare providers to deal with the psychotic illnesses and mental behaviour. A report by the National Survey of Mental Health and Wellbeing show that the population treatment of people with psychotic and mental illness was about 35% where of these; 23%, 38% and 71% consulted a psychiatrist, a psychologist and a general practitioner in that order. According to the report, recent evidence shows that the low treatment rates found in 2007 have tremendously increased due to the inclusion of government subsidized mental health medications items to the Medicare benefits schedule in late 2006. Australians with mental illnesses benefit from mental health care services provided by healthcare experts in different care settings which have seen the number of psychiatric disorders decline in the country in the recent past. Specialized menta l health care is provided in different health care facilities and the services types ranges from public hospitals, residential and community or private psychiatric centres. In these facilities, the service type differs significantly with the number of beds provided for the patients. Results from the report show that in 2011 to 2012, the Australian recurrent expenditure on services related to mental health was $7.0 billion where over $4.0 billion was used on state/territory specialized mental health services. Regarding the mental health care services plus support, it was estimated that there were over sixteen million mental related GP encounters in Australia in the financial year 2012/2013. In the same year, the GP provided over 2.3 million Medicare benefits schedule mental health services to over 1.3 million Australian patients. The report finds that psychologists provided over 3.4 million Medicare benefits subsidized mental health services to almost 850, 000 patients across Australia in the year 2012/2013. Regarding the mental health-related treatment, there were almost 30 million prescriptions distributed for mental health treatments in the year 2012/2013. Statistically, 85 % of these prescriptions were provided by GP, 7% by psychiatrists and 8 % by non-psychi atrists. Regarding the expenditure, about $7.2 billion was spent on mental health-related services in the country in the year 2011/2012, where $0.851 billion went to the Medicare subsidized mental health related while $0.854 billion went to the mental health-related prescriptions. Regarding the governance and expenditure, over $4.4 billion was spent on territory and state mental health services, while $ 0.333 million on specialized mental health services private health centres. According to the report, about 13.5% of the community health care were recorded to have received an involuntary mental health care in the year 2011/2012, and they included people with schizoaffective as well as schizophrenia disorders. The report also states that clients admitted to the mental health care centres might have experienced restrictive practices like seclusion with the aim of protecting clients as well as others from imminent dangers. Finally, the report states that there were 9.6 seclusions per 1 000 bed i n public acute mental health care centres in 2012/2013. References Kreisfeld, R., Harrison, J. E., Pointer, S. C. (2014). Australian Institute of Health and Welfare. Canberra, Australia: Australian Institute of Health and Welfare.