Influence of Global Business - Free Essay Example

|  Cross cultural influence of global business | |   | |Contents | |1. Introduction | |2. Reed Elsevier | |3. The emergence of a company culture | |4. Products of a company culture | |5. Transference of a company culture | |6. Leadership and Structure | |7. Types of corporate culture | |8. Analysis of values | |9. Future projection | |10. Conclusion | |11. Bibliography | | | |1. 0 Introduction | |Culture is a term that encompasses areas of human activity and interest. It is  Ã¢â‚¬ËœThe integration pattern of human behaviour that includes thoughts, communications, actions, customs, beliefs, values and | |institutions of a race, ethnic, religious or social group. ’1 | |If cultural settings are misunderstood or ignored in different regions, then the risk of failure to a business is enormous. In this age of the global marketplace, aided by the use of the Internet, the need to | |understand and adapt to cross-cultural issues is at its greatest. |In business terms, sp ecifically a global business with offices throughout the world, culture becomes critical to a firm’s success. It is  Ã¢â‚¬ËœÃ¢â‚¬ ¦where balance between consistency and adaptation is essential’2  and must| |be addressed in a cohesive and intelligent sense. | |This case study will outline the importance of culture and its influence on Reed Elsevier (RE), in terms of its organization, its values and its success. | |It will analyse RE’s organizational structure, its global reach and the cultures it is influenced by. It will identify the emergence of defining its own specific corporate culture and the unique elements that | |have emerged from the formulation of its values. | |I will also cover the role of the company’s CEO and his influence in producing a cultural change within the business. An analysis of the products of this change will be presented and an analysis of the values | |and characteristics of RE and where the company will have to maintain its focus in the future. | |2. 0 Reed Elsevier | |Reed Elsevier (RE) is an amalgamation of two publishing companies. They originally date back to a Dutch business being formed in Rotterdam in 1880 (Elsevier) and Reed being formed in 1894 in Kent, England. Both | |companies enjoyed success for the best part of the next 100 years and in 1993 Elsevier NV and Reed International PLC merged. 3 | |‘Reed Elsevier’s corporate goal is to be the indispensable information provider for our target customers in selected professional markets. 4 | |Those markets include Science, Education, Legal and Business. Since the merger it has employed an aggressive expansion strategy resulting in being a global publishing presence, employing over 38,000 people | |across all continents. | |The merger of the two companies may have been a troubled time were it not for the fact that the two companies shared many cultural similarities. The management structure of the board of directors represents both| |the Netherlands and the UK. The reserved British attitude was well matched to the cautious and considered approach of the Dutch. | |Today the company is composed of the US, Singapore, Japan and the rest of Europe. Expansion into China and India means cross-cultural factors must be noted and acted upon if success is to occur. | |3. 0 The emergence of company culture | |Culture within an organisation can often be sensed within a few minutes of talking to the company’s employees. It is  Ã¢â‚¬ËœÃ¢â‚¬ ¦the emergent result of the continuing negotiations about values, meanings and properties’5. |The company power structure, the rituals, symbols, organisation, and control systems give an identity to the business to the environment outside as well as internally. | |This paradigm, or  Ã¢â‚¬ËœÃ¢â‚¬ ¦constellation of concepts, values, perceptions and practices shared by a community’6, can be a company’s secret to success or its undoing. | |In 1999, RE e mployed Sir Crispin Davis as CEO, restructured the management hierarchy and announced a new strategy. At the core of this were the company’s five values that would be at the core of every division | |across the world. |The RE values are; | |Passion for winning | |Innovation | |Boundarylessness | |Customer Focus | |Valuing our people | |It is important to note that this change or tipping point in a company’s culture nearly always involves a new face and new ideas. Change, in this case, occurred over a period of years. Establishing a new look | |for the brands of the different divisions (Science, Legal, Education and Business) encouraged a change in culture. Innovation working groups and project teams collated ideas from around the world and backed | |those ideas financially. |Although it took some time to implement, the initial effects were felt within months. The business took on a global air that enabled people from different countries and cultures, to become part of a group that | |spoke the same language, held the same values7  and achieved goals that were shared by different business units. The emergence of these shared values that were agreeable to every employee facilitated a workforce | |with a strong unilateral voice. People in Europe understood that those in the US and Asia would be aiming at an RE way of doing business. | |It can be said that the re-structuring removed barriers and enabled channels to be opened, thus allowing change to become possible. By creating a vision of the future that employees subscribe to and act upon, an| |imprint of RE’s philosophy is placed upon all those who work there. They may not believe in it but the power of corporate values; crystallize the messages that the heads of a business wish to convey onto all | |their staff. | |‘Quantitative analyses have shown that firms with strong cultures out perform firms with weak cultures. ’8 | |4. 0 Products of a company culture | |The generat ion of global values brings together different cultures under a common set of beliefs. A physical product of this includes the Personal Development Plan that every employee, in every country, | |undergoes each year. It monitors performance aligned to the core values of the company. | |Internal awards recognise achievements within the business allowing reward for those who exemplify RE’s corporate manifesto. The Reed Employee Opinion Survey allows staff to comment critically on their working | |environment and their superiors in an anonymous online survey. | |Corporate Social Responsibility has become a very significant embodiment of what RE tries to communicate by helping charities and operating in an environmentally aware capacity. Scholarships have been set up to | |allow children of employees to benefit from education. | |5. 0 Transference of a company culture | |These products of company culture are powerful in transferring the values onto the employees, sometimes w ithout their knowledge. The values are echoed down the hierarchy and taken on to each business unit. It | |could be argued that a company culture is so strong that it begins to replace more localized cultures because of its strength. | |RE is an Anglo-Dutch business with its main areas of commerce in the US and Northern Europe. It could be said that these cultures interact with each other on a basis of understanding. The management style of RE | |is objective orientated; indeed the whole organisation is geared up from the PDP to attain goals agreed between managers and sub-ordinates. | |6. 0 Leadership and structure | |‘Leadership: Good managers start with a personal agenda and use their leadership skills to spread it throughout the organisation’9. | |When Crispin Davis arrived at RE in 1999 his impact was felt immediately. After ridding the company of expensive and inefficient business units he embarked on a process of changing the organisational culture. He| |perso nified the organizations values by personally presenting them to the board members of the four individual divisions. By having a long term vison and great organisational capacity he was able to project | |areas in the company future where he would like specific objectives to be met. | |In 2000 the strategy was communicated throughout the business. A five year plan was orchestrated that provided cohesion, a brand identity and a clarity of purpose to a global group. | |Davis became the company’s tone of voice; he has embodied how the company talks to its employees. From the position of CEO he has communicated across the board to each of the four business divisions. They in | |turn have spoken to each of their global boards that have then cascaded the message through each country’s business unit. | |7. Types of corporate culture | |Trompenaars identified four types of corporate culture: Family, Eiffel Tower, Guided Missile or Incubator culture. The structure of RE is v ery hierarchical so has elements of the Eiffel Tower, the highest levels| |can be seen below, and below each division more layers of management reside. Even in a small department of 25 people, four layers of management may exist. | |However, the company also has a strong family culture, based on authority through experience. A firm in Japan and Italy employs this way of doing business, where business leader exerts their power through | |sub-ordinates of like minds. This can also be seen in RE although it stops short of the sort of adoration that is notable in staff for highly charismatic leaders. General Electric’s highly acclaimed Jack Welch | |whose  Ã¢â‚¬ËœÃ¢â‚¬ ¦word ran like Holy Writ throughout the GE organisation’10  felt a huge impact when he left the firm. Such was his influence in all areas of the business a vacuum was left when he retired. | |A notable point here is that in an ideal firm the top echelons find the best people and delegate the responsib ilities down to them. They must still lead in one respect,  Ã¢â‚¬ËœThe objectives, ethos and principles of | |the organisation are, †¦determined by the words, examples and actions of those at the very top. 11 | |Reed Elsevier PLC | |[pic] | |Reed Business Global | |[pic] | |Reed Business UK | |[pic] | |In a company of the size of RE, the words and actions of the CEO are always under scrutiny, from the press, the shareholders or the employees. It is hugely important to lead by example in these environments. |The company is largely goal orientated and project led and so the guided missile culture of objective orientated tasks features highly. However, the typical set up of this type of culture normally has a flat | |structure with a strong emphasis on being cross-disciplinary with a reliance on specialists. 12 | |Although this occurs in RE, particularly in the environments of Marketing, Creative and IT where all departments must work together to deliver projects, individuals ar e still noticed and changes are made due to | |seniority and rank. In these scenarios it is often like having two leaders, your departmental boss and the project head. You must try to please both, and risk pleasing neither for the sake of achieving the | |project goals. | |This forms a matrix organisation, where RE has the culture of the Family in terms of authority through experience, the Eiffel Tower in terms of role orientated hierarchy and the Guided missile culture of object | |orientated goals. | |RE shows least similarities with the Incubator culture where self-expression and self-fulfilment are the most important elements to the structure and where existence precedes organisation. The process of | |innovation and creation is its main focus and although RE has this at its core value, a company of its size finds it hard to embrace this culture. RE is very aware of the power of these types of business and has| |invested and bought Incubator companies that are useful, from around the world13. | |RE exhibits all types of organisational culture as it has so many different types of division across the world. The HQ, in London, and the board of directors are responsible for ensuring that different units are| |co-ordinated, learn from one another and stay true to the values and identity that gives them a common business language. | |RE is a truly international company and not a transnational organisation. The offices around the world are very much in tune and act accordingly, not so much instructed but using the HQ as consultants. |Transnational operations lose their centre in favour of influences from their specific regions, IKEA being a good example of this. 14   | |8. 0 Analysis of values | |A challenge to RE is its own culture, simply by being strong and successful. It is easy for it to become complacent and proud of its achievements whilst ignoring potential ways to cross the cultural divide and | |become more successful. A strong culture may find it difficult to recognise the need for change. | |It has a Universalist view of the world where a right way applies to all. This is opposite to the particularist view of studying relationships and putting these first where necessary. Cultures in the Middle East| |and Asia are more likely to be particularist and this must be noted if business is to grow in such areas. | |A large part of RE is US, a culture that has always proclaimed the way of the individualist, or as Eisenhower put it,  Ã¢â‚¬Ëœindividual self-realisation is the central goal of American civilisation’15. However RE is | |more aligned to communitarianism. ‘As the information society develops, those with a communitarian ethos disseminate information faster’16. | |The company deals with the supply and creation of information and its success relies on the collective and not on the individual. The speed at which knowledge is shared ensures the profitability of an | |organisation, quick response times with ‘boundarylessness’ being at the core of the business values. | |Employees within RE operate on an outwardly neutral level, in that business discussions are conducted in the North European way of the brain controlling the emotions. An emotive element does become evident with | |caring for colleagues in an almost family atmosphere of trust and concern for each other’s well being. This feature of RE culture is captured in ‘valuing our people’. This is a mark of perhaps a global company | |taking the best elements from all cultures: the business focus on making calculated decisions but the emotive side making sure people are valued and cared for. |This blurring of types of cultures reoccurs where RE’s approach is specific in its objective but also diffuse in its attitude to what is needed from its customers. ‘Customer focus’ in all countries means | |tailoring your product to fit the requirements of the market and RE does t his well, adapting their approach dependant on what type of culture they are dealing with, from oil companies to pig farmers. | |Achievement is a value held in high regard at RE, ‘passion for winning’ bears testament to this. As a FTSE 100 company it has a responsibility to shareholders to keep achieving goals and succeeding. The culture | |of success then breeds a network of employees who work with others in similar companies and in similar positions in different countries. This is where the ascription factor of the RE culture may begin to occur, | |where deals are done on the basis of knowing business connections rather than finding better deals. RE categorically states that this practice is in contravention of contract. | |‘Innovation’ is a value that captures the company’s future focused approach to technology, new working practices and products. It also encapsulates the Dutch and American view of time being about present | |performance and fu ture targets. 17  Planning, strategy and investment are hinged upon the company’s perception of time. Other cultures, including the UK, focus on tradition a lot more, where the past is held up as| |a benchmark or an ideal. Disregard for this approach towards these countries may be seen as arrogant and confrontational. | |Finally the environment is something that RE is aware of and alongside its CSR program is heavily involved in. Its response to the global demand for tighter controls on corporate waste is not surprising. Its | |policy follows the United Nations Global Pact, ‘†¦a voluntary corporate responsibility initiative intended to ensure the protection of human rights, fair and non-discriminatory labour practices and care of the | |environment. ’18 | |9. Future projection | |‘In the economy of the future, knowledge is king and influence flows from wherever that knowledge resides’19 | |With e-business becoming a focus for all units, the RE structure may need to adapt quickly if certain opportunities are not to be missed. The Incubator culture is one that the business would do well to adapt to,| |if only in relevant areas such as online products. The current structure is too rigid and not flexible enough to follow the changes in technology that occur every few months. | |Another risk in approaching new cultures such as the Chinese is that we do not go with preconceptions about what we expect in terms of their business behaviour. We risk missing each other as they try to adapt to| |our culture and we adapt to theirs. The Chinese may be pro-western in their views already and so our stereotypes must not stand in the way of what we wish to communicate. | |10. 0 Conclusion | |RE displays all types of organisational structure, elements of all the seven key dimensions of business behaviour but does not fit within a stereotypical type of western company, perhaps because of its global | |nature. It combines the strength of its size with the nationalities of its employees and tries to take the best influences from different cultures. |The business must be aware that agility will be key in the coming years. The ability to respond quickly to opportunities or threats in the global marketplace will be a crucial factor to RE’s continual success | Additional info: How Do Labor Forces Influence International Business? International Business is when corporations conduct business within in the global market. In order to be successful, international business requires a great deal of strategy. It is important to understand not only the political, cultural, monetary aspects but also the basics of labor forces and how they influence international business. Labor Quality Labor quality is an essential component to consider. Prior to finalizing business contracts and moving to expansion, the labor force should be analyzed in order to determine whether the right skill levels are available to profitable con duct business. There are several factors that influence the quality of labor such as education, experience and proficiency. There are also factors that affect the price of labor for example larger supplies of labor, lower demand for labor, lack of labor unions and lack of governmental rules regulation. Labor Quantity The same factors that affect thequality of labor also affect the quality of labor. Factors such as capability, creativity, managerial skills, knowledge, ability to learn new things and adaptability to changing environment must be considered while hiring candidates. Labor Mobility Labor mobility â€Å"consists of changes in the location of workers both across physical space (geographic mobility) and across a set of jobs (occupational mobility). † Labor mobility allows the workers to improve economic conditions if where they live is not a match for their skill. Minorities and or traditional societies are another important group to consider. This group is define d as â€Å"a relatively smaller number of people identified by race, religion, or national origin who live among a larger majority. † An advantage for to hiring minorities in a foreign country would be the immediate availability of labor. A disadvantage would be discrimination as they may be viewed as inferior to the majority

Fedex Case - Free Essay Example

Sample details Pages: 5 Words: 1360 Downloads: 9 Date added: 2017/09/15 Category Advertising Essay Did you like this example? Describe FedEx’s corporate philosophy and explain how FedEx’s systems fit in the context of its corporate philosophy. FedEx’s corporate philosophy People-Service-Profit (P-S-P) philosophy: relied heavily on management’s ability to create an environment that encouraged and allowed people to choose to deliver superior service. i. Believed customer satisfaction begins with employee satisfaction. James Barksdale aware that keeping the promise to customers required employees to work harder = â€Å"People first† philosophy ii. Attention to quality service emerged early in FedEx’s history:- 1. 1975: â€Å"Federal Express. Twice as Good as the Best in the Business. † 2. 1970s: service was measured by percentage of overnight deliveries that were made on time 3. 1980s: FedEx managers concluded that high service percentages would not sufficient in the future To strike the best movement toward 100% customer satisfaction. (as Frederick Smith mentioned – â€Å"The first time you tolerate anything other than a movement toward 100% customer satisfaction, you’re on the road to mediocrity. i. It attains this philosophy from both focus and broad views. It is broad in that it covers all the areas from Leadership, Information Technology, Human Resource Utilization, Quality Assurance of Products and Services, Quality Results and finally, Customer Satisfaction. It is focus in a sense that it excels in all these areas. FedEx was the first company to win in the service category in 1990, since th e award was established in 1988 – Malcolm Baldrige National Quality Award (MBNQA), with 160,000 requests altogether. i. FedEx only recognized the highest rating of â€Å"completely satisfied† as an acceptable level of customer satisfaction in its Customer satisfaction surveys, aligned its measurement improvement towards its goal of 100% complete customer satisfaction. FedEx Quality =Productivity philosophy Recognized the correlation between doing things right the first time and productivity: good relationship between customers and suppliers The ways FedEx’s systems fit in the context of its corporate philosophy In 1980s it adopted quality-improvement process (QIP) to support P-S-P i. Recognized the correlation between doing things right the first time and productivity (quality = productivity) ii. Defined quality service not in statistical terms, but as performance to the standards of the customer: 100% satisfaction ? FedEx implemented â€Å"quality-improvemen t programs† in 1990 even at tough economic times – with oil prices had more than doubled between August and December 1990. Don’t waste time! Our writers will create an original "Fedex Case" essay for you Create order This could reflect the persistence in aligning the corporate philosophy of the management. As support to its â€Å"quality-improvement† philosophy, by mid-1987, FedEx selected consulting firm – Organizational Dynamics Incorporated (ODI) at times when FedEx struggling with problems internally (rapid growth in overnight service) to initiate a companywide education program on quality, focused more on the thought processes in quality improvement. i. Led workshops for senior vice-presidents and managing directors ii. Trained managers to facilitate workshops for employees As support to its â€Å"quality-improvement† philosophy, it implemented framework of ideas in the modules above, it set up â€Å"quality action teams† (QAT) – to help employees to change the way they did their job i. FADE framework: Focus - Analyze - Develop - Execute ii. Extensive training given to QAT members iii. Focused on small, incremental changes Outcomes: i. Creative solutions t hrough employee involvement and careful analysis. E. g. devised mnemonic devices to help new employees remember the abbreviations for destination cities, saved estimated US$3 million in training costs ii. Cultivate a culture of continuous improvement – constantly changing the system to improve the service to customers As support to its â€Å"quality-improvement† philosophy, in late 1980s it set up â€Å"service quality indicators† (SQI), to give customer satisfaction measurement with weight and points assigned to every package with refer to list of all things that could go wrong with an overnight delivery. The number was then combined from each customer complaint, for tracking, comparing and communicating to every employee in daily basis. As support to its â€Å"quality-improvement† philosophy, Customer satisfaction surveys on both general and segmented studies were conducted. Quarterly, customer satisfaction study was conducted by phone across FedEx’s four main market segments with a five-point satisfaction scale. It also utilized targeted customer satisfaction studies to gather more feedback from customers. As support to its â€Å"quality-improv ement† philosophy, it carried out Customer / Supplier Alignment (CSA) process for internal service. i. One party listed and ranked the ten most important services that party provided to his or her internal customer ii. That same party listed how well he or she supplied the customer’s needs, thereby rating his or her own performance iii. The other party went through the same process ? CSA also uses between employees and managers As support to its â€Å"people first† philosophy, set up ‘guaranteed fair treatment procedure’. A three-step process that gives employees access to upper management within 21 working days. As support to its â€Å"people first† and â€Å"quality-improvement† philosophy, Survey Feedback Action was used to solicit employee feedback. i. Total involvement of everyone makes people committed ii. Measurement of quality on leadership iii. Continuous improvement which look for ways to correct or prevent problems As support to its â€Å"people first† and â€Å"P-S-P† philosophies, Leadership Evaluation Awareness Process (LEAP) was set up to evaluate, consider and guide potential managers about the challenges connected with leading people. Innovative and Risk Taking culture: As support to its â€Å"quality-improvement† philosophy, FedEx fostered a culture that stimulated innovation and created a workplace to encourage the motivated people to innovate and dare to take risk. And to align with its â€Å"people first† philosophy, FedEx had a no-layoff policy, which secured employee’s jobs and enabled its employee to take risk. 1. How has FedEx used information technology to provide 100% customer service? COSMOS (Customer, Operations, Service, Master On-line System) Every package that entered the FedEx system was tracked by a central computer system, with worldwide network transmitting customer information to and receiving it in a central database. The system was continuously updated with new information about package movements, customer pickups, invoices, and deliveries. Supertracker The overnight package was tagged with a10-digit bar code, as a protocol to transmit information from courier’s hand-held computer to COSMOS. Digitally assisted dispatch system Each courier van was equipped with the dispatch system with interactive screens in their vans. The system communicated to approximately 30,000 couriers through the network. Powership FedEx provided a computerized shipping management system (Powership) to allow customer to print air bills for programmed addresses, download transactions to FedEx, manage accounts receivable, and track packages through COSMOS. Central to the P-S-P philosophy and FedEx’s success:- ? COSMOS: allowed customer-service representatives to handle customer enquiries with confidence ? Dispatch system: ensured a quick response to delivery and pick-up requests ? Powership: give customer accurate and timely information free of charge ? Supertracker: made itself indispensable to overnight vendor with such a complete distribution solution Other areas that FedEx probably utilize information technology One of the examination categories / items was â€Å"Information and Analysis† for getting the MBNQA award in 1990, which required â€Å"Scope and management of quality data and information† and â€Å"Analysis of quality data and information†. These two areas are obviously achieved by integrating Information Technology to enable its business running. Through continuous improvement – enhancing the systems so that customer requests could be handled in a shorter cycle. e. g. rom processing 10% yesterday and 90% the day before mails to schedule 100% of today’s mail to be processed today. Customer complaints were logged since early 1980s and the information was used in internal evaluations of systems. To keep the list of things that could go wrong with points and weights, and to record the points and weight of every complaint for â€Å"service quality indicators† (SQI) implementatio n. The system then combined the figures from each customer complaint for tracking, comparing with projections and communicating to every employee in daily basis. The results of all the customer satisfaction surveys were complied to identify trends, allow for customer segmentation to a meaning level, and to provide a detailed measure of service attributes. Employee support systems to record the complaints from employees with built-in work flow and schedule for management reviews A system was created to record the employee survey questions and feedback actions, for continuous improvement. It charged work groups with examining management’s effectiveness, which relates to the bonus managers can get.

Antigone Vs. Jocasta Essay example - 830 Words

Women of any society always have had a different role to play than that of men. Psychologically, a woman is to find a mate in order to bring healthy offspring into the world. Conservative thinking tells women to cook, clean, take care of the family, and to perform other miscellaneous domestic chores. Yet, Sophocles also defines the place of a woman in his tragedies: Oedipus the King and Antigone. Women were respected as very powerful and dignified individuals, but at the same time were forbidden to meddle with the affairs of men as they, figuratively, were to stand behind men at all times. The mother and daughter combination of Jocasta, the typical Greek aristocrat, and Antigone, a strong-willed woman who defies her sex role, opposing†¦show more content†¦/ ...take this hand of mine to bury the dead? (Roche 192-193). Antigones political beliefs differ radically from both Jocastas and the states in terms of the attitude a woman should have. Antigone draws interest to the distinction between human law and divine law, as she shows serious doubt towards Creons authority. When asked by Creon if she has chosen to flagrantly disobey his law, she replies, Naturally! Since Zeus never promulgated such a law / Nor will you find that Justice / Mistress of the world below, / publishes such laws to mankind (Roche 210). After pointing out that his edicts will never be able to supersede the will of the gods, she throws Creons edict against Polyneices burial in a discreditable and ludicrous perspective. The thinking patterns of the mother and daughter also contrast each other as each woman has different ideologies and doctrines in which she believes. Antigone is a woman of fate and preordained destiny, while Jocasta is most definitely not. Jocasta has no faith in a mans ability to tell and map out the future as she believes there is no art of seership known to man (Roche 40). Jocasta bases her rationale on the simple dogma that if the god insists on tracking down the truth, / why then, let the god himself get on the track (Roche 40). Her implicitly factual andShow MoreRelatedContrast Between Oedipus the King and Antigone by Sophocles744 Words   |  3 PagesContrast between Oedipus the King and Antigone Sophocles, a famous and renowned Greek dramatist, is the playwright to both the play Oedipus the King and Antigone. Along with Antigone and Oedipus Sophocles had also wrote Electra and Fete. Sophocles wrote many Greek tragedies which are plays in which the main character in the play suffers a tragedy due to some flaw of theirs. An example would be how Oedipus (thinking he is defying a prophecy) murders his father and weds his mother. His flaw was himRead MoreAnalysis Of Oedipus The King And Antigone1170 Words   |  5 Pagesworld. 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Personal Narrative Essay - Original Writing - 949 Words

Personal Narrative I am at room in a very spacious hotel with beautiful ambience and a relaxed atmosphere, far away from the hustles and bustles of this world. And as i could visualize an endless wilderness and say; â€Å"it’s in middle of nowhere†, so is this locational description of this hotel. What I now know though, is that it’s at the periphery of our Narok County, deep at the Maasai Mara, Kenya. The hotel usually visited by the high and mighty of this world: Hollywood movie producers, renowned basket ballers and was actually visited by Barack Obama, when he was the United States Senator, Illinois. I am not here because I fall within the under mentioned categories but because I am looking for business for our women’s organization whose specialty is Maasai beadwork activities. The manager in charge of the hotel is a long-time family friend and a local Maasai man who happens to have an interest with the work we do. He called us a few days ago saying that close to 50 tourist, two of whom are renowned Jewelry artists will be visiting and they wanted to buy very neat Maasai jewelry in large quantity. Being a very supportive friend, he thought our group could be ideal for the offer and wanted me to meet the artists. Well, who cannot get excited by such news? It’s why I am here two hours earlier before my appointment. My meeting this day will enable a presentation of our work and further discussions on the type of designs the artist are interested in. In such great hotel, youShow MoreRelatedPersonal Narrative Essay - Original Writing951 Words   |  4 PagesPersonal Narrative The most influential event in my life was moving from Herriman to Draper. The move was accompanied with much sadness and frustration, but I have come to realize that the positive effects far outweigh the negative ones. The biggest result of the move ended up being the ward family we moved into. Other things I was able to do after the move were making friends and discovering many things that I could be passionate about. I am LDS and I have been my entire life. Where we lived outRead MorePersonal Narrative Essay - Original Writing1716 Words   |  7 PagesPersonal Narrative We all like to pretend that we have control over our lives. Being in control makes us feel powerful, like we are ready for anything. With everything that goes on in the world we never can truly be in full control of our lives, but the moments that we felt we were in control are looked back as good times in our lives. Of course, it’s the moments where we lose control that stick with us the most. The day I found out I would lose my dad for a year started a little differently thanRead MorePersonal Narrative Essay - Original Writing1716 Words   |  7 PagesPersonal Narrative We all like to pretend that we have control over our lives. Being in control makes us feel powerful, like we are ready for anything. With everything that goes on in the world we never can truly be in full control of our lives, but the moments that we felt we were in control are looked back as good times in our lives. Of course, it’s the moments where we lose control that stick with us the most. The day I found out I would lose my dad for a year started a little differentlyRead MoreHow I Am A Writer Essay1112 Words   |  5 PagesReflective As a writer, I would consider myself to be a very strong writer. When it comes to writing or having different writing assignments, I have to write everything down on a piece of paper to get my thoughts out and just let my pen flow. I tend to write essays only when I am assigned, but for the most part, I write everyday. I personally like to write about me in particular but mainly I enjoy writing about overcoming different obstacles people face in life or about the future. As a writer, youRead MoreNarrative Writing : High School917 Words   |  4 Pagesrequired a freshman writing class, I was irritated and dreaded the experience so much that I delayed taking the course to second semester. Very confident in my writing ability as my high school featured a grueling English department and having received high grades on my history and sociology essays in first semester classes, I presumed that I wouldn’t learn anything in FWS. Though I struggled with the drafting process, as my preferred method of essay writing involved writing the entire piece to perfectionRead MoreMy First Time Making A Career Goal1516 Words   |  7 Pagesmethods of writing and writing in different purposes. I also learned different things just by having online discussions and most importantly, I learned how to improve my writing skills and how this course changed my perception of English and apply it in the future. I have gained so much knowledge about writing in this class and it made a great impact on my skills. These lessons I have learned in this class has been very beneficial and I will carry these lessons in the future. The first essay we did inRead MoreCree Poetic Discourse By Neal Mcleod1640 Words   |  7 PagesThe Power of Evolution In the essay â€Å"Cree Poetic Discourse†, the author Neal McLeod addresses an intellectual problem that the western academic writing approach harms the indigenous Cree narratives. According to McLeod, the Cree narrative process, which involves poetic thinking, embraces new possibilities and keeps changing (9). This evolution process not only depends on various occasions of speaking but also depends on different storytellers and audiences who absorb stories, thus allowing Cree poeticRead MoreNananna1497 Words   |  6 PagesRiding The Pine: Tim Bowling’s personal reflection of professional hockey in â€Å"Na Na Na Na, Hey Hey Hey Goodbye† In â€Å"Na Na Na Na, Hey Hey Hey Goodbye,† Tim Bowling, an author, poet, and a fishing boat deckhand (Stewart et al 237), articulates how professional hockey has evolved over his lifetime. He laments how a game he was enamoured with no longer captures his complete attention and is not as relevant in his life as it once was. However, Bowling admits he still has a sheepish curiosity for the latestRead MoreVisual Exploration Of Video Games1260 Words   |  6 Pagesdeveloped my existing skills and brought me out of my comfort zone of traditional essay writing. The review process was another major way that I was able to develop as a multimodal communicator. While I still have room to improve in the creativity and visual components of my work, this course has given me much needed exposure to these aspects of communication while also further developing my strengths in analytic writing and reading. The review process was a critical part of my development as a multimodalRead More`` 13, 1977, 21 By Jonathan Lethem1359 Words   |  6 Pages The essay I am analyzing is entitled simply as â€Å"13, 1977, 21† by Jonathan Lethem. It’s personal narrative that is a retelling of the author’s childhood and it starts with Lethem confessing that he saw the original Star Wars movie twenty-one times in one summer when he was thirteen years old. Despite what some readers may think, this essay is not about any kind of obsession he may have with Star Wars. He tells more about the aspects of his childhood that related to the detail of his almost religious

The Concert Hall At Depaul University Essay - 1328 Words

The Concert Hall at DePaul University is an old church were concert and plays are held. I expected the concert hall to be larger when people spoke of it. I wasn’t expecting it to be held in a church hall. The Concert hall had about five to six rows on each side. The seats had an old antique feel to them as far as having a red type of carpet fabric on them. The lighting of the hall was dim and the light fixtures seemed had been updated with very nice fixtures. The audience that had attended the opera was a mixed crowd of ages and I would assume that most were in their upper thirties. Not a lot of young college student attended; maybe around five to ten were there to support their friends that were in the opera. The older audience were dressed business casual where as to the younger audience were just very causal/ street wear type of attire. Some audience member’s demeanors seem to be very neutral and others seem to be excited for the opera to start. The performers that were in the orchestra were dressed in black tie or semi-formal wear. The cast members were dressed like 1930’s or 1940’s in New York City costumes. The cast members seem to have excited demeanor and ready to perform. The Music in Act I toward the end of the act when Mae jones and her boyfriend Dick starts to sing â€Å"Moon- Faced, Starry-Eyed† the style of the piece appeared to be jazz. I thought this piece of music was jazz because of the rhythm having a beat that you could clap your hands to and had allegroShow MoreRelatedProject Mgmt296381 Words   |  1186 PagesApproach with Spreadsheets, Fourth Edition Stevenson and Ozgur, Introduction to Management Science with Spreadsheets, First Edition Project Management The Managerial Process Fifth Edition Erik W. Larson Oregon State University Clifford F. Gray Oregon State University PROJECT MANAGEMENT: THE MANAGERIAL PROCESS Published by McGraw-Hill/Irwin, a business unit of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY, 10020. Copyright  © 2011 by The McGraw-Hill Companies

The present free essay sample

How has photography influenced your life? If photography didnt exist, how would the world be different? What place does photography have in society and in our lives? Photography has influenced my life by ultimately making it more vivid. Seeing candid photos IVe taken allow me to travel back to that moment and see things exactly as they were. Creative photography can have an effect on my mood and inspire me. Its nice to look at photographs even if they dont have any personal significance. If photography didnt exist, that would trickle down and effect many things such as magazines. Even if magazines were still around they might be filled with paintings in place of glossy photographs. I think there would be a surge in realist painters. Though paintings are nice, they would take a longer time to complete and may not be s accurately detailed as a real photo. We will write a custom essay sample on The present or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page . Imagine that you are living in the mid-1800s and a photographer comes to your town for the first time.

Report on Mental Health Nursing Samples †MyAssignmenthelp.com

Question: Discuss about the Report on Mental Health Nursing. Answer: The Mental Health Services is a report that was published on the Australian website to provide a glimpse of the annual report of the main statistics as well as related information regarding mental health services. The report incorporates updates made to the Australian platform over the duration of one year to November 2014. According to the report, the common mental disorders or illnesses are drug or substance abuse, anxiety and depression while those less common are bipolar and schizoaffective disorders as well as schizophrenia. Statistically, the report shows that about 46% of Australians from teenagers to the elderly experienced some kind of mental illness at some point in their life time, and about 20% experienced a common mental illness in the previous one year, that is 2006. Of such, anxiety disorders were very common affecting over 14% of the Australian population, followed by affective disorder with 6.2 % and lastly were substance use disorder with about 5.0%. Also, the repor t shows that the occurrence of these disorders was common in females compared to their male counterparts in all ages. Regarding more serious mental illnesses like psychotic disorders, a survey done in 2010 showed that 0.45% of the people living with this condition sought treatment annually from mental health services in the public sector. The impact of mental illness from the report indicates that up to 3% of Australians have serious mental disorders while 4 to 6% have moderate disorders and further 10 to 12% have mild disorders. Ideally, in 2011, the author states that mental illness was the primary cause of over 750 deaths. Statistics show that mental plus behavioural disorders are the primary drivers of disability and according to the report, it was estimated that mental behaviour and disorders were responsible for the 12% of the burden of diseases in Canada in 2003. The report also shows that the state and territory government provides health care services to people with mental illnesses by providing more facilities and healthcare providers to deal with the psychotic illnesses and mental behaviour. A report by the National Survey of Mental Health and Wellbeing show that the population treatment of people with psychotic and mental illness was about 35% where of these; 23%, 38% and 71% consulted a psychiatrist, a psychologist and a general practitioner in that order. According to the report, recent evidence shows that the low treatment rates found in 2007 have tremendously increased due to the inclusion of government subsidized mental health medications items to the Medicare benefits schedule in late 2006. Australians with mental illnesses benefit from mental health care services provided by healthcare experts in different care settings which have seen the number of psychiatric disorders decline in the country in the recent past. Specialized menta l health care is provided in different health care facilities and the services types ranges from public hospitals, residential and community or private psychiatric centres. In these facilities, the service type differs significantly with the number of beds provided for the patients. Results from the report show that in 2011 to 2012, the Australian recurrent expenditure on services related to mental health was $7.0 billion where over $4.0 billion was used on state/territory specialized mental health services. Regarding the mental health care services plus support, it was estimated that there were over sixteen million mental related GP encounters in Australia in the financial year 2012/2013. In the same year, the GP provided over 2.3 million Medicare benefits schedule mental health services to over 1.3 million Australian patients. The report finds that psychologists provided over 3.4 million Medicare benefits subsidized mental health services to almost 850, 000 patients across Australia in the year 2012/2013. Regarding the mental health-related treatment, there were almost 30 million prescriptions distributed for mental health treatments in the year 2012/2013. Statistically, 85 % of these prescriptions were provided by GP, 7% by psychiatrists and 8 % by non-psychi atrists. Regarding the expenditure, about $7.2 billion was spent on mental health-related services in the country in the year 2011/2012, where $0.851 billion went to the Medicare subsidized mental health related while $0.854 billion went to the mental health-related prescriptions. Regarding the governance and expenditure, over $4.4 billion was spent on territory and state mental health services, while $ 0.333 million on specialized mental health services private health centres. According to the report, about 13.5% of the community health care were recorded to have received an involuntary mental health care in the year 2011/2012, and they included people with schizoaffective as well as schizophrenia disorders. The report also states that clients admitted to the mental health care centres might have experienced restrictive practices like seclusion with the aim of protecting clients as well as others from imminent dangers. Finally, the report states that there were 9.6 seclusions per 1 000 bed i n public acute mental health care centres in 2012/2013. References Kreisfeld, R., Harrison, J. E., Pointer, S. C. (2014). Australian Institute of Health and Welfare. Canberra, Australia: Australian Institute of Health and Welfare.